2017 Observed Holidays:
We are open our regular business hours unless otherwise listed below.
Saturday, May 27: CLOSED (Technicians on call for emergency questions only)
Monday, May 29: CLOSED
Tuesday, July 4: CLOSED
Monday, September 4: CLOSED
Thursday, November 23: CLOSED
Friday, November 24: CLOSED
Saturday, November 25: 8:00AM-2:00PM CDT
Monday, December 25: CLOSED
Sunday, December 31: CLOSED
Monday, January 1: CLOSED
After hours ImproMed Support:
We're pleased to be able to provide clinics with after-hours emergency support as a supplement to our fully-staffed support hours. With ImproMed After-hours Emergency Support, members of our experienced support staff are on pager duty to help you with your after-hours emergency support needs.
Emergency support is available to specially registered after-hours support clients, OR you can receive Emergency Support for a $50 initiation fee and a fee of $6/minute. This special support includes all major holidays. Registered clients can receive emergency support for $300/year and $3/minute when used.
THIS IS A PAGER BASED SERVICE. After regular support hours our answering service will receive all incoming calls. An ImproMed staff member will return your call as soon as possible.
ImproMed after-hours Emergency Support is limited to customers who purchase & register for the ImproMed Application Support, OR those that agree to the $50 initiation fee and $6/minute. After-hours Emergency Support is not automatically included with the standard ImproMed Application Support. After-hours Emergency Support is available through toll-free telephone, modem, or router connections, during non-regular ImproMed business hours.
ImproMed Application Support (IAS) provides complete and continuous advisory support for software developed by ImproMed and select third-party software that integrate with ImproMed application programs. New releases, enhancements, and updates are available to subscribers at no additional software cost.
The first three months of ImproMed Application Support (IAS) is included with all new account contracts only. Thereafter, quarterly or annual support fees are based on the products purchased. IAS support is available through toll-free telephone or internet connections during regular ImproMed business hours.
Case by case:
Should your practice opt not to purchase an ImproMed pre-paid support plan,
ImproMed offers Case-By-Case Support. By providing this level of support, every
ImproMed customer, regardless of support status, is assured quality hardware,
software and operating system support. The fee for this support varies on the
amount of time spent on each issue.
- Available to all ImproMed customers not on a pre-paid
ImproMed® service support plan
- Available to all ImproMed customers on a pre-paid plan of
which does not cover the issue (i.e. a virus)
- Consultation on hardware, off-the-shelf software, and
operating system purchases
Case-By-Case Support is available on a per-call basis through toll-free
telephone, modem, or router connections, during regular ImproMed business hours.
After-hours software update, OS installation, and hardware install/swap are by
appointment. Call (800) 925-7171 for pricing and availability.
We offer an extended warranty coverage on hardware purchased through ImproMed and is available to customers who purchase ImproMed Application Support. It includes, but is not limited to:
- Telephone support or diagnosis
- Replacement or repair of any covered part(s)
- Assistance in configuration or system set up (by appointment)
- Loading and reloading of system software and operating system
- Reconfiguration of equipment
- Retrieval of ImproMed data
- Consultation on hardware, off-the-shelf software and operating system purchases
ImproMed Hardware Support (IHS) is only available for hardware purchased through ImproMed. Following the initial 90-day free period provided by ImproMed quarterly or annual fees are based on the client chosen covered items. Hardware Support is available through toll-free telephone and internet connections, during regular ImproMed business hours.
Operating system coverage:
If you maintain hardware coverage on your ImproMed equipment, we automatically provide Windows operating system coverage at no additional cost. If you don’t opt to cover your hardware under your ImproMed coverage, or you have third party servers and workstations, we encourage you to cover your operating system.
The quarterly or annual fee is based on the type of system purchased through ImproMed®. Operating System Support is available through toll-free telephone, modem, or router connections, during regular ImproMed® business hours.